Ux by MIKE

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filler@godaddy.com

Account

Senior Product & UX Designer

Mike Newman

I’m a Senior Product and UX Designer with experience across government, enterprise, and commercial platforms. Most of my work has focused on complex, rules-driven systems where good design helps people understand decisions, processes, and edge cases with confidence.

I work hands-on across discovery, research, journey design, prototyping, and delivery, often embedded in agile product teams. I partner closely with product owners, engineers, content, and CX teams to define problems clearly, align stakeholders, and shape practical solutions that can be delivered.

Over time, my role has increasingly sat early in the lifecycle - helping teams move from uncertainty to clarity, establish shared patterns, and improve design quality across platforms. I bring a pragmatic, collaborative approach, backed by experience working at scale in regulated environments.

I’m SAFe® 6 certified and comfortable working across strategy and delivery, but my focus remains on making complex systems easier to use and easier to trust.

Profile at a Glance

Key Skills

Certifications & Training

• End-to-end product and UX design

• Lean UX and agile delivery within product teams

• Stakeholder collaboration and decision support

• User research and testing (moderated & unmoderated), workshop facilitation

• AI-assisted research synthesis and early design exploration

• Figma, Sketch, Analytics, Hotjar, Mouseflow

• Accessibility and inclusive design best practices

Certifications & Training

Certifications:
• Certified SAFe® 6 Practitioner (applied in scaled product environments)

Professional Courses (UX Australia):
• Service Design for UXers
• Customer Journey Mapping
• Creating and Running Workshops

AI & Emerging Technology (2025)

• GenAI for UX Designers
• Generative AI: Introduction and Applications

• Generative AI: Prompt Engineering Basics

• Generative AI: The Future of UX/UI Design

Facilitation:
• Askable Plus Registered Facilitator (client and academic research)

Continual Growth

Certifications & Training

Continual Growth

Alongside client work, I’m currently exploring:

• AI tooling and automation in UX workflows

• UX for card and tabletop game design

• Broader product thinking via formal study in digital product management

• Ongoing development in workshop facilitation, service design & design strategy

Leadership & Strategy

Team & Stakeholder Alignment

I lead workshops, discovery, and feature prioritisation to align teams around real user needs and clear business goals.

Mentoring & Design Coaching

Team & Stakeholder Alignment

I mentor designers and guide product teams through research and prototyping, helping build design maturity within cross-functional squads.

Strategic Influence

Team & Stakeholder Alignment

Strategic Influence

I work closely with product and delivery leads to shape roadmaps, define problem spaces, and validate hypotheses early - ensuring we design the right things, not just design things right.

Feedback From Product & CX Teams

NSW Government – Department of Customer Service

"Mike, the best UX and UI designer I’ve ever had the pleasure of working with, possesses an extraordinary talent for simplifying complex user problems. He excels at collaborating with stakeholders and consistently achieves consensus through his approachable demeanour."

CX Product and Content Executive, NSW Department of Customer Service

Boral Connects - Boral CX Team

“It’s been a pleasure working with Mike as part of Boral's CX initiative. We have gained immensely from his UX research expertise. Uncovering and validating problems, measuring the true impact of our solutions on customers are some of the things that Mike did for us and did them exceptionally well.”

Platform Product Lead, Boral Digital Services

Latitude Financial – Digital Merchant Payments

"Mike came into a fast moving product engineering team and hit the ground running meeting our immediate UX and UI needs, while contributing thought leadership to the evolution of our team’s products and services designs for our customer, merchant and staff experiences. Thanks Mike for your efforts and being a highly valued team member!!!"

Head of Digital & Technology - Digital Merchant Payment Services

Optus - Help & Support

"Mike guided the UX strategy for a wide variety of responsive pages across the various Help & Support. He calmly and confidently led the Lean UX sessions with an extensive group of stakeholders - he was always well prepared and strategic in his approach to the business, skillfully eliciting contributions and buy-in. He always delivered above and beyond the brief, and on time. In addition to the strategic view he also ran end-user research sessions which were highly effective, and turning that research into highly relevant business recommendations. I highly recommend Mike's work."

Digital program manager - Help & Support capability team

Senior Product & UX Designer

Mike Newman

Profile at a Glance

Key Skills

Certifications & Training

Certifications & Training

Certifications & Training

Certifications & Training

Certifications & Training

Continual Growth

Certifications & Training

Continual Growth

Leadership & Strategy

Team & Stakeholder Alignment

Team & Stakeholder Alignment

Team & Stakeholder Alignment

Mentoring & Design Coaching

Team & Stakeholder Alignment

Team & Stakeholder Alignment

Strategic Influence

Team & Stakeholder Alignment

Strategic Influence

Feedback From Product & CX Teams

NSW Government – Department of Customer Service

Boral Connects - Boral CX Team

Latitude Financial – Digital Merchant Payments

Optus - Help & Support

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