Ux by MIKE

Ux by MIKEUx by MIKEUx by MIKE

Ux by MIKE

Ux by MIKEUx by MIKEUx by MIKE
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Product Design Lead with a background in UX/UI

Mike Newman

I’m a pragmatic, outcome-driven designer with deep experience leading end-to-end design across government, enterprise, and commercial business. I combine design thinking with a product mindset—focused on solving real problems and delivering meaningful outcomes.


With a background in user research, co-design, prototyping, and UI delivery, I’ve led work that spans complex systems, customer-facing platforms, and internal tools. I’m also a firm believer in Lean, collaborative ways of working, and sharing the process openly to build trust.


With a strong foundation in design, I’ve built deep working knowledge of agile product teams—routinely collaborating with Product Owners to shape backlog priorities, plan roadmaps, and align features to business and user goals. 


My experience has increasingly extended into strategy and delivery, supported by a SAFe® 6 certification and hands-on involvement in team planning, prioritisation, and decision-making.

Profile at a Glance

Key Skills

Certifications & Training

Certifications & Training

• End-to-end UX/UI design
 

• Lean UX, Agile, and Design Thinking
 

• Strong stakeholder collaboration
 

• User testing (moderated & unmoderated), workshop facilitation
 

• Tools: Figma, Sketch, XD, Analytics, Hotjar, Mouseflow
 

• Accessibility and inclusive design best practices

Certifications & Training

Certifications & Training

Certifications & Training

Certifications:
• Certified SAFe® 6 Practitioner


Professional Courses (UX Australia):
• Service Design for UXers
• Customer Journey Mapping
• Creating and Running Workshops


Facilitation:
• Askable Plus Registered Facilitator 

(clients: Realestate.com.au, University of Sydney)

Continual Growth

Certifications & Training

Continual Growth

Alongside client work, I’m currently exploring:


• AI tooling and automation in UX workflows
 

• UX for card and tabletop game design
 

• Broader product thinking via formal study in digital product management
 

• Ongoing development in workshop facilitation, service design & design strategy

Leadership & Strategy

Team & Stakeholder Alignment

Team & Stakeholder Alignment

Team & Stakeholder Alignment

I lead workshops, discovery activities, and feature prioritisation sessions to align stakeholders around real user needs and business goals.

Mentoring & Design Coaching

Team & Stakeholder Alignment

Team & Stakeholder Alignment

I’ve mentored junior designers, guided product teams through research and prototyping methods, and supported design maturity in cross-functional squads.

Strategic Influence

Team & Stakeholder Alignment

Strategic Influence

I work closely with product and delivery leads to shape roadmap decisions, define problem spaces, and validate hypotheses early—ensuring the right things are designed, not just designed right.

Feedback From Product & CX Teams

NSW Government – Department of Customer Service

"Mike, the best UX and UI designer I’ve ever had the pleasure of working with, possesses an extraordinary talent for simplifying complex user problems. He excels at collaborating with stakeholders and consistently achieves consensus through his approachable demeanour."

 CX Product and Content Executive, NSW Department of Customer Service 

Boral Connects - Boral CX Team

 “It’s been a pleasure working with Mike as part of Boral's CX initiative. We have gained immensely from his UX research expertise. Uncovering and validating problems, measuring the true impact of our solutions on customers are some of the things that Mike did for us and did them exceptionally well.”

 Platform Product Lead, Boral Digital Services 

Latitude Financial – Digital Merchant Payments

"Mike came into a fast moving product engineering team and hit the ground running meeting our immediate UX and UI needs, while contributing thought leadership to the evolution of our team’s products and services designs for our customer, merchant and staff experiences. Thanks Mike for your efforts and being a highly valued team member!!!"

Head of Digital & Technology - Digital Merchant Payment Services

Optus - Help & Support

"Mike guided the UX strategy for a wide variety of responsive pages across the various Help & Support. He calmly and confidently led the Lean UX sessions with an extensive group of stakeholders - he was always well prepared and strategic in his approach to the business, skillfully eliciting contributions and buy-in. He always delivered above and beyond the brief, and on time. In addition to the strategic view he also ran end-user research sessions which were highly effective, and turning that research into highly relevant business recommendations. I highly recommend Mike's work."

Digital program manager - Help & Support capability team

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