Ux by MIKE

Ux by MIKEUx by MIKEUx by MIKE

Ux by MIKE

Ux by MIKEUx by MIKEUx by MIKE
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Featured Case Studies

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Qantas 🔒

Manage Booking Redesign

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NSW GOVERNMENT 🔒

OneCX – Department of Customer Service

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Boral – Low Carbon CONCRETE 🔒

Research into perception of Low-Carbon Concrete

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Boral – Construction Tech

Concrete Delivery Web App

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Sydney Water – Trade portal

Trade eCommerce portal

HIGHLIGHTS

Latitude Financial

Latitude Financial

Latitude Financial

CX design and UX digital experiences for both consumers and merchants. I articulated user insights through user journey creation, presentations for senior managers, through to UX/UI design delivery.


Visit: https://servicecentre.latitudefinancial.com.au/login

Careers NSW

Latitude Financial

Latitude Financial

An interactive tool to help users explore career options and plan their next steps. I worked on designing a clear, supportive experience that empowers users to discover pathways aligned to their interests, understand available options, and make informed choices about their future.


Visit: https://www.nsw.gov.au/employment/my-career-planner

Optus

Australian Government

Australian Government

I led the user experience for significant projects within the Help & Support, Capability, Community, and Networks. I also stepped in as the acting UX Manager, mentoring and guiding other team members.

Australian Government

Australian Government

Australian Government

UX and interaction design for an intelligence platform in the meat export industry, including accessible data visualisations and workflow improvements.

UX experience across leading organisations

A Practical, End-to-End DESIGN Process

Research

Experienced in conducting discovery research through stakeholder interviews, user research, and market analysis. I use these insights to uncover user needs, pain points, and opportunities—setting a strong foundation for design direction.

Co-Design

Comfortable leading collaborative workshops to align teams, generate ideas, and prioritise user and business needs. I tailor sessions to fit context—from design sprints to service blueprinting.

Prototyping

Prototyping

Skilled in quickly turning ideas into wireframes or interactive prototypes. I use prototyping as a communication tool, helping stakeholders visualise solutions and validate concepts early.

Testing

Delivery & Optimisation

Prototyping

Experienced in running usability testing, both remote and in person. I capture real user behaviour and feedback, then use insights to iterate designs and reduce risk before build.

Product Design

Delivery & Optimisation

Delivery & Optimisation

End-to-end design capability across structure, interaction, and interface. I design clear, accessible experiences with a focus on task completion, scalability, and real-world constraints.

Delivery & Optimisation

Delivery & Optimisation

Delivery & Optimisation

Work closely with developers to ensure smooth handover and build alignment. Post-launch, I collaborate with product and data teams to review performance and iterate based on real-world feedback.

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