Signed in as:
filler@godaddy.com
A better way to manage concrete deliveries
Boral Connects is a digital transformation initiative to modernise how concrete orders and deliveries are managed across construction sites.
This responsive web platform was designed for site managers and concreters—streamlining ordering, delivery tracking, and real-time updates. The challenge was to create a user-centred solution in a traditionally manual industry, where real-world constraints and tough field conditions shaped every design decision.
PROCESS HIGHLIGHTS
Field Research & Discovery
Field Research & Discovery
Field Research & Discovery
Conducted ethnographic research at construction sites, interviewing site managers, project engineers, and delivery staff. These visits revealed critical inefficiencies and usability issues that informed the earliest concept direction.
Prototyping & Iteration
Field Research & Discovery
Field Research & Discovery
Used rapid sketching and clickable prototypes to validate key flows with users. Iterations were tested informally on-site and refined within each sprint.
Validation & Continuous Improvement
Validation & Continuous Improvement
Validation & Continuous Improvement
Helped introduced a CX dashboard to track key UX metrics, such as perception of experience, feature adoption, and support call volume. This became a tool to validate progress with stakeholders.
Design Outcomes
Validation & Continuous Improvement
Validation & Continuous Improvement
Delivered a fully responsive interface supporting real-time delivery tracking, order management, and on-site coordination. Designed with visual clarity for mobile use in tough environments.
AT A GLANCE
